Refund policy

 

Aevana Beauty 30-Day Satisfaction Guarantee

We want you to absolutely love your glow. If you're not satisfied with your Aevana Beauty purchase for any reason, you may request a return or refund within 30 days of your purchase date.

💌 How to Request a Return or Refund

To begin the return process, email our support team at support@aevanabeauty.com within 30 days of your order.
We’ll provide a Return Authorization (RMA) and instructions for next steps.

Please include your order number, which can be found in your confirmation email, shipping confirmation, or packing slip.

✅ Return Eligibility (Important)

To qualify for a refund or exchange, items must meet all of the following:

  • The item must be unused, unopened, and in its original packaging

  • All accessories, components, or bundled items must be included

  • The return must be shipped using the Aevana-provided return label (if applicable)

  • The product must be in resellable condition

⚠️ Used Product Policy (Hygiene & Safety)

Due to strict hygiene and safety standards for cosmetic products, opened or used items cannot be returned for a refund unless:

  • The wrong item was received, or

  • The product arrived damaged or defective

In these rare cases, Aevana Beauty will determine whether a return is required or whether a “keep-and-refund” exception will be issued.

Once a product has been opened, applied, or used — even once — it is not eligible for a refund based on performance, sensation, or personal preference.

🔄 Incorrect or Wrong Items Received

If you received the wrong item, shade, or variant:

  • We will make it right with either a replacement or a refund for that item only

  • Depending on the situation, Aevana may or may not require the incorrect item to be returned

  • Refunds apply only to the affected item, not the entire order

This protects our customers while ensuring fair and consistent policies for all.

💸 Refunds for Multiple Items in an Order

Refunds are provided per affected item. Receiving a replacement or refund for one item does not qualify the entire order for a full refund unless all items are:

  • Unused

  • Unopened

  • In their original packaging

  • Returned to Aevana Beauty in resellable condition

Used, sampled, or opened products do not qualify for full-order refunds.

🌍 International Orders

For non-U.S. customers:

  • Refund/return requests must be submitted within 30 days of delivery

  • Customers are responsible for return shipping, duties, and customs fees

  • Refunds exclude duties, taxes, and original shipping charges

  • A 10% restocking fee may apply for non-defective returns

  • Pre-paid return labels are issued only for damaged or incorrect items

📦 Return Shipping Labels

  • Aevana provides prepaid return labels for defective, damaged, or incorrect items

  • For non-defective returns, customers are responsible for return shipping

💬 Need Help?

Our support team is here to help at support@aevanabeauty.com.
We’re committed to making your Aevana Beauty experience as radiant as you are.