Refund policy
Last updated: July 26th 2026
At Aevana Beauty, we stand behind the quality of every product we ship. This policy outlines how returns, refunds, and replacements are handled.
1. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or does not match what you ordered, contact our support team within 7 days of delivery at support@aevanabeauty.com, including a photo of the item received.
Upon verification, Aevana Beauty will issue, at its discretion, either:
- A free replacement of the affected item, or
- A full refund to the original payment method
Return shipping is not required for claims under this section.
2. Unopened Product Returns
Unopened products in their original, resellable packaging may be returned within 14 days of the delivery date for a refund or exchange.
To qualify, the item must be:
- Unopened and unused
- In its original packaging
- Accompanied by the original order number
Return shipping costs are the responsibility of the customer. Refunds are issued to the original payment method within 5-10 business days of the returned item being received and inspected.
3. Opened or Used Products
Due to health and safety standards applicable to cosmetic products, items that have been opened or used are not eligible for a refund on the basis of personal preference, sensory experience, or product performance.
This policy is consistent with standard practice across the cosmetics industry and exists to ensure the safety of all customers.
4. Discretionary Resolution
Aevana Beauty may, at its sole discretion, offer store credit toward a future purchase in cases where a customer reports dissatisfaction with a product that has been used as directed. This provision is not a guaranteed entitlement and is evaluated on a case-by-case basis.
5. Limit Per Customer
Refunds, replacements, and discretionary store credit issued under this policy are limited to one resolution per customer, per product.
6. Order Cancellations and Address Changes
Orders may be modified or cancelled within [X hours] of purchase by contacting support@aevanabeauty.com. Once an order has entered fulfillment, it cannot be cancelled or modified, including shipping address changes.
7. International Orders
For orders shipped outside the United States:
- Refund and return requests must be submitted within 30 days of delivery
- Customers are responsible for return shipping costs, duties, and customs fees
- Refunds exclude original shipping charges, duties, and taxes paid at checkout
8. Undeliverable or Returned-to-Sender Packages
Aevana Beauty is not responsible for packages returned to sender or lost due to incomplete, incorrect, or outdated shipping information provided by the customer at checkout. Refunds will not be issued in these circumstances.
9. Policy Changes
Aevana Beauty reserves the right to modify this policy at any time. The version in effect at the time of purchase governs that transaction. Continued use of our site and services constitutes acceptance of the current policy.
10. Contact
For any questions regarding this policy, contact support@aevanabeauty.com. Our team responds to all inquiries within 24 hours.